Case Study
PFS Web Inc.

The Brief

This Case Study relates to a managed team of 9 security professionals, providing a 24-hour business protection capability in a busy fulfilment warehouse, supported by a responsive tactical patrol team, investigations team and risk manager.

Code 9 Security is proud to provide a range of security and critical business functions for the global outsourced logistics and brand fulfilment giant, PFS Web Inc.

As a world-leader in 3rd party logistics (3PL), PFS Web Inc. needed a security partner they could trust, a company that would share their passion for delivering for their clients and a provider that was prepared to invest the time, effort and expertise to support their growth.

Appointed in late 2019, Code 9 Security managed a seamless transfer from their previous security provider before upgrading security procedures, processes and equipment to deliver an unrivalled level of security.

“The Code 9 Team have consistently delivered a superior level of security for our site.

They are not your average security team, their knowledge isn’t just limited to security but also encompasses H&S, Fire Safety and a number of other specialist areas. I have referred to the team for their advice on many occasions, the outcome of which has resulted in our clients and external auditors being extremely happy with the protection of the operation.

They are experts in identifying potential incidents, acting quickly to prevent them. Their ability to interact with people at all levels has ensured they have become part of our entire team.”

— Mary Urquhart